Customer Service

We welcome your feedback, questions, and ideas to help us all do better, every single day. This is an ongoing action and we will adapt and grow with everything we learn.

Shipping

We ship using USPS Priority Mail Express. If you have a special shipping request you can email us for a quote for your special circumstance.

International purchases will receive a custom shipping quote. Please email us with your request and your address at hello@younginthemountains.com. The client is responsible for any fees or VAT charged by your country upon arrival.

The client is responsible for shipping both international directions on any pieces needing any future repairs. We will not cover VAT or fees charged to us upon receiving. You will receive an invoice for reimbursement if this occurs.

Warranty

We provide a one-year warranty on all of our fine jewelry from the date of completion on all items ordered direct from the YITM website or our Denver location. Chain breaks are not included in this warranty but can be replaced at a cost of $120 plus shipping. Fees for damaged pieces or if a repair or remake is necessary after 1 year will be according to the extent of the repair or remake. It is your responsibility to ship and insure your jewelry. Within the first year of purchase we will replace pavé accent diamonds that go missing if we feel that it is a craftsmanship defect. After 1 year of purchase all missing side or accent diamonds will be considered wear and tear and will be repaired at the expense of the customer. Any repairs, resizing or work not done or facilitated by Young in the Mountains will void this warranty.

Returns

Returns are accepted within 14 days on unworn items ordered from the Available Now section. Returned items will incur a 10% restocking fee (not to exceed $500). Items being exchanged for another item will not incur the 10% restocking fee. This excludes custom, resized or sale items, which are FINAL SALE.

Please email hello@younginthemountains.com with RETURN in the subject line. The customer is responsible for safe return shipping. YITM is not responsible for items lost or damaged in transit.

Timelines

Building and fabricating jewelry takes time and we ask for your patience and understanding as we craft and design each piece. When purchasing from our AVAILABLE section, your item will ship in 3 days. All MADE TO ORDER work takes 6-8 weeks. Each listing has specific production times. Please make sure this timeline fits with your schedule.

Resizing

We now offer complementary resizing on most rings. Most jewelry can be resized up or down within 3 sizes. Please see specific listing for sizing details. If the ring of your choosing is unable to be resized for you, please reach out for a custom option. Please note that resized jewelry is final sale and is not eligible for a return or exchange.

Repair

We do not repair, resize or polish jewelry that was not created by Young In The Mountains. For repair or resize on YITM jewelry, please see the Warranty section above.

FAQ

  • WHAT IS THE WARRANTY POLICY ON MY JEWELRY?
    We stress the importance in choosing jewelry that is appropriate for your lifestyle.

    We provide a one-year warranty on all of our fine jewelry from the date of completion on all items ordered direct from the YITM website or our store in Denver.

    Chains breaks are not included in this warranty and will be replaced at a cost of $65 plus shipping.

    Fees for damaged pieces, if repair or remake is necessary after 1 year, will be according to the extent of the repair or remake. It is your responsibility to ship and insure your jewelry.

    Within the first year of purchase we will replace pavé accent diamonds that go missing if we feel that it is a craftsmanship defect. After 1 year of purchase all missing side or accent diamonds will be considered wear and tear and will be repaired at the expense of the customer.

    Any repairs, resizing or work not done or facilitated by Young in the Mountains will void this warranty.
  • I’m not sure where to start. Can I speak to someone?
    Of course! You can schedule a consultation from our Contact page, or reach us in the following ways:

    EMAIL - YITMFINEJEWELRY@GMAIL.COM. We are a very small team, but we promise to get back to you as soon as possible. We try our best to get back to everyone within a business week. *****We are also understanding and nice people so no need to be confrontational or angry if you’re unhappy. We want everyone to be happy with our creations and will do our best to make things right !

    CALL - Feel Free to call us at (720) 672-0079 with any questions or concerns! If we don’t answer, leave a message and we will get back to you ASAP.

    INSTAGRAM DM - We check these occasionally, but not as often as email. If you have a serious inquiry, please contact us via email to insure a timely and quality review of your question or inquiry.

    GOOD OLD IN PERSON CONVERSATION- Visit our store in the RINO district of Denver. MONDAY - SATURDAY 12 PM - 5 PM, CLOSED SUNDAY. (Hours are subject to change ).
  • IS ALL YITM JEWELRY ACCEPTABLE TO WEAR AS ENGAGEMENT OR WEDDING JEWELRY?
    Any ring can be presented as an engagement ring, but not all rings are the best choice for every day forever wear. Diamonds and gold are the traditional materials to wear as engagement or wedding jewelry because they are the most durable. Everyday forever is a long time, so choose wisely when considering a ring to be the everyday representation of your love. It’s a big decision to represent your love with fine jewelry, consider a versatile set that can we worn in all the different times and events in your life. All jewelry requires care and attention, so please realize just because it’s a wedding ring, does not mean you get to put it on and leave it on for the next 60 years. Jewelry should be taken off before bathing, swimming, yoga, working out, doing the dishes, etc.

    We recommend a simple pure gold band as the everyday forever ring. Our inlay & diamond jewelry can be worn as the occasion permits.

    If you have questions about the wearability of any YITM piece, please email us and we can make recommendations of stacking sets and the versatility of the piece!
  • HOW DO I KNOW MY RING SIZE?
    You can order a ring sizer on us through our Ring Sizer page. We can also size you locally at our store in Denver.

    Any jeweler should be able to size your finger at no cost. A jeweler can also determine your size based off a current ring that you know fits properly.

    Please note that many elements can affect your ring size including hydration, elevation, weather, and time of year. Please be aware of where and when you've been sized. This is especially important if you are not from Denver but being sized at our store located 5,280 feet above sea level.
  • CAN YITM JEWELRY BE RESIZED?
    We now offer complementary resizing on all Available Now Rings. Most jewelry can be resized up or down within 3 sizes. Please see specific listing for sizing details. If the ring of your choosing is unable to be resized for you, please reach out for a Made to Order option. Please note that Resized jewelry is FINAL SALE and is not eligible for a return or exchange. We offer one free resize for any jewelry purchased directly from our website or flagship Denver studio. All additional sizing will occur a $40 fee.
  • WHERE IS THE BEST PLACE TO SEE YITM WORK IN PERSON?
    Our engagement work is only available online through our website. However, you can see our engagement samples in person at our store in Denver, CO. The days and hours of operation are Monday - Saturday 12 PM - 5PM. We are CLOSED on Sundays. (NO APPOINTMENT NECESSARY).

    Our everyday collection of necklaces and earrings, are sold around the country in over 95+ beautiful boutiques. See our retailers list on our contact page.
  • DO YOU DO CUSTOM WORK OR ALLOW MODIFICATIONS OF YOUR STYLES?
    We do not do custom work. The designs we have available online are pieces we stand behind and enjoy making. We do not take custom requests or modifications to existing styles. You are welcome to choose your own inlay stone and size from the styles listed in the "MADE TO ORDER" section, but other edits or modifications complicate the process and risk the integrity of our original designs.
  • HOW LONG UNTIL I RECEIVE MY ORDER?
    All YITM work is made by hand in our Denver, CO studio. Building and fabricating jewelry by hand takes time and we ask for your patience and understanding as we hand craft each piece. Unless is from the AVAILABLE section, which will ship in 3 days, all MADE TO ORDER work takes 6-8 weeks. Each listing has specific production times. Please make sure this timeline fits with your schedule.
  • IF I ORDER A “MADE TO ORDER” PIECE & AN “AVAILABLE NOW” PIECE, WHEN WILL THEY ARRIVE?
    The inlay stones offered in each jewelry listing are what is available in our current collection. Occasionally we offer new unique stones on Instagram. If you like something we’ve posted and would like us to use it in your jewelry, please select "OTHER" and then leave us the request in the "NOTES" section of the order form. Stones vary in regard to their color and pattern naturally, but will always be chosen for their unique beauty. It is impossible to perfectly match a specific stone you have seen in the past, so embrace this natural variation and love the stone you receive.

    If you choose one of our exact stone options from out vast collection to use in a Made to Order piece, the sale is final and the jewelry is not eligible for a return.
  • CAN YOU USE SAPPHIRES OR OTHER STONES IN PLACE OF DIAMONDS?
    We choose to offer our jewelry featuring the most beautiful, conflict free, faceted stones. We only use diamonds unless otherwise listed. No substitutions.
  • IF I SEND YOU A PHOTO OF A RING I SAW ONLINE CAN YOU MAKE IT FOR ME?
    We do not do custom work. Our designs are a result of our creativity. Being asked to copy another artists design is unethical. We would never do that, and we would also never want another artist to be asked to reproduce our designs. It’s important to support the artists you admire and buy direct from the artist themselves.
  • CAN YOU CREATE A STYLE IN GOLD PLATE OR PURE SILVER IF COST IS AN ISSUE FOR ME?
    Our jewelry is sold exactly as listed. We are a fine jewelry company and do not use plated materials.
  • WHY DO I NOT SEE LAPIS LAZULI AS AN INLAY STONE OPTION ANYMORE?
    After 1/1/2018 we have decided to focus on AMERICAN MINED inlay stones to insure the safety of the miners and the integrity of the mining process.
  • I OWN A STORE AND WOULD LIKE TO SELL YITM JEWELRY.
    We are always open to new wholesale accounts and would love to hear a little bit about your store and how we could collaborate or be featured! Contact Hana at YITMFINEJEWELY@GMAIL.com
  • I LIVE ABROAD AND ONLY KNOW MY RING SIZE AS A LETTER.
    No worries. International letter sizes an be converted to US sizes with a simple chart online. You can also leave your letter size in the order form and we will take care of the conversion for you!
  • WHY ARE YOU NOT USING THE WORDS "CONFLICT FREE" ANYMORE?
    Our supplier for newly mined, "conflict free" diamonds has earned certification from the Responsible Jewelry Council, verifying that they are in compliance with the Kimberley Accord and that their stones, their supply chain, and their facility meet the high standards of the RJC Code of Practices. However, Jewelers that use “conflict free” to describe diamonds are limiting themselves to the Kimberley Process' definition. What this definition leaves out is large numbers of diamonds that are included by violence, human rights abuses, poverty and environmental degradation. We are focusing our attention to transitioning to recycled melee diamonds and now offer a collection of recycled solitaire diamonds as well. Recycling is the most responsible choice because they require no new energy to produce.
  • ARE THE MATERIALS YOU USE RECYCLED?
    We use a combination of recycled, newly mined and Fairmined gold depending on the project. We prioritize recycled gold and Fairmined gold whenever possible. Our collection features recycled diamond melee in almost all but 10% of our styles. Those specific styles that requires use of newly mined diamonds are "conflict free."
  • I HAVE A HEIRLOOM DIAMOND. CAN YOU WORK WITH MY STONE?
    See our Heirloom Stones page for more info.
  • CAN I JUST BUY ONE OF YOUR SETTINGS AND HAVE ANOTHER JEWELER SET MY STONE?
    Unfortunately not. Only complete rings are sold at this time.
  • CAN I PAY IN INSTALLMENTS?
    Yes! Although we are unable to integrate our website with “buy now, pay later” payment solutions, if you are interested in purchasing a piece of jewelry from the Made to Order section that is over $1,000, you can reach out to us via the contact form and we can send you an invoice via email. We will start production when 50% of the invoice is paid, and the final installment will be due before the piece is completed and shipped.
  • CAN JEWELRY BE RUSH ORDERED IF I HAVE AN OCCASION OR EVENT ?
    Often jewelry can be rushed in order to meet a deadline or special event. There will be a 15% RUSH FEE applied to your order that must be paid before jewelry is put into production. Please email to see if the specific piece you need can be rushed. We will do whatever we can to help you.