Non-Returnable Items 
Custom orders,  personalized items, and sale items are final sale.

Canceled Orders

All canceled orders still incur a credit card processing fee. That fee will be deducted from your order refund to cover the expense and is dependent on your original method of payment. 

Return, Exchange, Or Store Credit

There is a 10% restocking fee, on all retuned in-stock items. Shipping fee is not refunded. It is the clients responsibility to return item. 

For exchange or store credit the 10% restocking fee does not apply. Original shipping charge is not included in the credit. 

 

Please get in touch if you have questions or concerns about your specific item. 

We have a 14-day return policy, which means you have 14 days after receiving your item, in the mail or upon pick up at our office to request a return.  If you know you will not be presenting your jewelry until a planned proposal, you can contact us for a prearranged, extended return window. 

The holiday return window is extended for purchase made in December, though January 15th. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@younginthemountains.com or log into your Customer Portal 

If your return is accepted, within the above guidelines, instructions on how and where to send your package are located on our shipping return form located Here. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@younginthemountains.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Processing or Refund or Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the original shipping and the 10% restocking fee.

Please remember it can take some time for your bank or credit card company to process and post the refund.

For exchange or store credit the 10% restocking fee does not apply. Original shipping charge is not included in the credit. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@younginthemountains.com and we will help you look into the status.