LETS KEEP IN CONTACT ..
Things can get pretty busy in the showroom, but I promise Ill try to get back to you as soon as I can ..
Studio – By Appointment Only. See "VISIT" section of the website.
Email - PLEASE USE CONTACT FROM BELOW
+ HOW LONG TILL I RECEIVE MY ORDER?
All YITM work is made by hand in our Denver, CO studio. Building and fabricating jewelry by hand takes time and we ask for your patience and understanding as we hand craft each piece. Unless is from the AVAILABLE section, which will ship in 2-3 days, all MADE TO ORDER work takes a minimum of 3 weeks. Each listing has specific production times. Please make sure this timeline fits with your schedule.
+WHERE IS THE BEST PLACE TO SEE YITM WORK IN PERSON?
My work is sold around the country in beautiful boutiques. See the link at the bottom of the page for more info on a retailer near you. The engagement work available online only though my website. You can see my engagement samples at my Denver, Colorado showroom only at this time.
+DO YOU DO CUSTOM WORK OR ALLOW MODIFICATIONS OF YOUR STYLES?
I do not do custom work. The designs I have available online are pieces I stand behind and enjoy making. I do not take custom requests or modifications to existing styles. You are welcome to choose your own inlay stone but other edits or modifications complicate the process and risk the integrity of my original designs.
+ THE INLAY STONE I WANT IS NOT AN OPTION ? WHAT DO I DO?
The inlay stones offered in each jewelry listing is what is available in my current collection. Occasionally I offer new unique stones on Instagram, If you like something I posted, and would like me to use it in your jewelry, please select "OTHER" and then leave me the request in the "NOTES" section of the order form. Stones vary in regard to their color and pattern naturally, but will always be chosen for their unique beauty. Its impossible to perfectly match a specific stone you have seen in the past, embrace this natural variation and love the stone you receive.
If you have a specific request regarding PEACOCK TURQUOISE you can choose to be contact with stone options by requesting a STONE CONSULTATION in the order form.
+CAN YOU USE SAPPHIRES OR OTHER STONES IN PLACE OF DIAMONDS?
I choose to offer my jewelry featuring the most beautiful, CONFLICT FREE, faceted stones, DIAMONDS, unless otherwise listed. Substitutions are not welcome.
+ WHY DO I NOT SEE LAPIS LAZULI AS AN INLAY STONE OPTION ANYMORE?
After 1/1/2018 I have decided to focus on AMERICAN MINED inlay stones only to insure the safety of the miners and integrity of the mining process.
I am always open to new wholesale accounts. I would love to hear a little bit about your store and how I could collaborate or be a featured designer! Contact Tina Yen of Settings La for more info. >>> Tina@settings-la.com
+ CAN RINGS BE RESIZED?
YITM rings can not be resized if there is inlaid stone or set faceted stones. Because inlay jewelry uses epoxy to secure stones, the pieces can not be heated. The stones in YITM jewelry can not be exposed to open flames with out risking the stones cracking. Please ensure the accuracy of your ring size before placing your order.
+ WHAT DOES "CONFLICT FREE" MEAN IN REFERENCE TO THE DIAMONDS YOU USE?
Every diamond I buy from my supplier is certified conflict-free. They have earned certification from the Responsible Jewellery Council, verifying that they are in compliance with the Kimberley Accord and that their stones, their supply chain and their facility meet the high standards of the RJC Code of Practices. Further, RJC routinely conducts audits to certify that they are maintaining these standards. Diamonds are graded by a certified gemologist.
+ ARE THE MATERIALS YOU USE RECYCLED ?
The supplier I work with provides me with 100% RECYCLED gold and sterling silver. There position on responsible mining procedures goes much further than the gold mining process itself. It encompasses all aspects of gold: appropriate mining methods on conservation, remediation and fair labor practices.
+ I HAVE A HEIRLOOM DIAMOND, CAN YOU WORK WITH MY STONE?
At this time, heirloom stones can only be used in the STAR DUSTED HELENA, CLASSICO, PURE VIDA & HELENA SOLITAIRE styles. Client is responsible for shipping and insuring stone and finished jewelry both directions for the additional value.
+ SPECIAL CARE INSTRUCTIONS
YITM jewelry, as well as most jewelry generally should be removed before showering or swimming as chemicals in shampoos and detergents can soak into soft stones and cause discoloration. Do not leave your inlay jewelry in direct sunlight where they can become extremely hot. Intense heat can crack stone jewelry.
+ CAN JEWELRY BE RUSH ORDERED IF I HAVE AN OCCASION OR EVENT ?
Often jewelry can be rushed in order to meet a deadline or special event. There will be a 15% RUSH FEE applied to your order that must be paid before jewelry is put into production. Each YITM jewelry piece is handmade by Mariele Ivy. Please email to see if the specific piece you need can be rushed. I will do whatever I can to help you.
+ RETURNS AND EXCHANGES
Returns are accepted within 14 days of the ship date for STORE CREDIT only. This excludes bridal and custom orders which are final sale. Please email YITMFINEJEWELRY@GMAIL.COM with RETURN in the subject line. Customer is responsible for safe return shipping. YITM is not responsible for items lost or damaged in transit.
+ INTERNATIONAL SHIPPING & REPAIRS
International shipping is an option at check out. Client is responsible for shipping both international directions on any pieces needing any future repairs.
+ INSURING YOUR YITM FINE INLAY JEWELRY
You should have your jewelry insured by your private insurance agent. YITM does not insure jewelry but will provide invoices upon request. All loose, heirloom stones shipped to YITM for custom work, need to be insured prior to shipping.
I stress the importance in choosing jewelry that is appropriate for your lifestyle.
I provide a one-year warranty on all of my fine jewelry from the date of completion on all items ordered direct from the YITM website only. Chains are not included in this warranty and will be replaced at a cost of $60 plus shipping.
Fees for damaged pieces, if repair or remake is necessary after 1 year, will be according to the extent of the repair or remake. It is your responsibility to ship and insure your jewelry.
Within the first year of purchase I will replace side or accent diamonds that go missing if I feel that it is a manufacturing defect. After 1 year of purchase all missing side or accent diamonds will be considered wear and tear and will be repaired at the expense of the customer.
Any repairs or work not done by YOUNG IN THE MOUNTAINS will void this warranty.
+ GIFT CERTIFICATES
Gift certificates are available in increments of $50 . A customized PDF of the gift code will be sent to your email. You can then print or forward the certificate to whomever you wish.
YOUNG IN THE MOUNTAINS IS HAPPY TO BE AVAILABLE IN OVER 70+ GALLERIES AND BOUTIQUES AROUND THE WORLD!